Credit Controller

An exciting new opportunity to join Carr’s Billington Agriculture (Sales) Ltd as a Credit Controller has opened based at our Head Office in Carlisle.

We are a leading supplier of agricultural products to farmers in the UK with a large footprint of Country Stores and Machinery Depots.

The Job

Taking a proactive role in collecting outstanding overdue monies of company debtors. Ensuring customer balance queries are met effectively and efficiently. Completing daily, weekly, and monthly tasks and duties including processing of direct debit payments. Taking payments and recording all notes onto customer accounts. Reviewing and analysing aged debt and making high volumes of calls to recover monies. Identifying problem debt accounts and working for solutions. New account evaluation and underwriting. Actively promote and support credit control for all stakeholders.

Experience

  • Previous credit control experience
  • Experience in handling high volumes of calls – both payments and enquiries
  • Experience in working with Microsoft Office 365 including Excel, Word, PowerPoint, Teams and SharePoint

Attitudes & Behaviours

Teamwork:

  • To be an active member of the credit control team.
  • Actively support other team members to ensure departmental targets and tasks are completed
  • Deliver good working relationships with all team members, partners and stakeholders and take on additional responsibilities as the role develops
  • Support and contribute to the effective operation of the business as a member of the credit control team providing cover to department where necessary

Commercial Focus:

  • To have an awareness of our primary competitors
  • Working within legislative guidelines set within our trading industry including FCA, GDPR, Money Laundering and H&S
  • Understand the personal and business benefits of maximising customer value

Customer Focus:

  • To deliver excellent service to customers by understanding their needs, providing recommendations with integrity, and delivering first rate solutions
  • To act on feedback from customers and colleagues to improve customer service and use feedback as an opportunity to learn and develop

Click on our full information pack here

HOW TO APPLY

To get started with this exciting career, please send an up-to-date CV to Emily Rushton or if you have any questions, please email us and we’ll be happy to help.
The closing date for applications is midnight on 20/06/2022

Back to Jobs Search Page

Customer Service Co-ordinator

Carr’s Billington is a market leader in agricultural supplies and farm machinery with presence spanning across the UK. Our Customer Service Unit are looking to appoint a self-motivated Customer Service Coordinator based in Carlisle.

The Job

To ensure customer needs are met effectively and efficiently. To assist and work alongside all sales staff and colleagues. To support and contribute as a member of the Customer Service team, to the effective operation of the business as a whole. To actively promote products and services as deemed necessary by the company. To portray a positive and prestigious company image at all times.

Attitude and Behaviours

Teamwork:

  • To be an active member of the Customer Services team, participating and encouraging others to participate in tasks and meetings, sharing information to improve team knowledge
  • To consistently achieve personal targets and consistently assist team members to achieve team success
  • To deliver good working relationships with all team members and take on additional responsibilities willingly

Results Orientation:

  • To recognise the primary competitors in the industry and be aware of current offerings
  • To actively be involved in sales campaigns to obtain repeat and potential new business and notify field sales staff of any new potential leads

Customer Focus:

  • To deliver excellent service to customers (both internal and external) by understanding their needs, providing recommendations with integrity and delivering first rate solutions
  • To professionally deal with any telephone enquiries from across the business and receive and process orders from all relevant personnel, informing any relevant issues that arise promptly to field sales staff or any other sectors of the business as deemed necessary

To effectively manage the Order Prediction system, obtaining optimum order lead times and maximising the flexibility of dual dates while taking into account any production and transport issues as much as possible

Download our full information pack here

HOW TO APPLY

To get started with this exciting career, please send an up-to-date CV to: Michelle Henderson or if you have any questions, please email us and we’ll be happy to help.
The closing date for applications is midnight on 30/05/2022

Back to Jobs Search Page