Please note: This policy relates to online orders only:
We may deliver the items we have agreed to supply at different times, depending on availability of stock. We always deliver by City Link.
We only deliver items to addresses within mainland GB, excluding Northern Ireland, Jersey and Guernsey. We reserve the right to deliver them only to the address identified with the card or account you have used to pay.
Our obligation to deliver the items is fulfilled when someone first tries to deliver them at the address you have specified in your order.
Please note: All items must be signed for by you on receipt.
If nobody is available at your premises to sign for your items, they will be retained by the carrier, who will then make only one more attempt to deliver them. If they still can not obtain a signature, they will then return the items to us and any subsequent delivery will incur a further delivery charge.
You must report any errors or damage which are apparent at the time of delivery to the carrier.