Cancellations

You may cancel your purchase within the cancellation period without having to give any reason, and we will refund the full price of the item (and all VAT and delivery charges associated with that item) to the card or account you used to place your order.

 

 

The cancellation period begins the day after you have received the item concerned and lasts for 7 working days.

 

 

To cancel, you must notify us by e-mail at onlineshopping@carrs-billington.com  If you do cancel your purchase, you must return the unwanted item to us. Unless the item concerned is one we substituted for the item you ordered, you must return at your own expense. You must take reasonable care of the item until it is returned to us, and we may charge you for any damage if you do not.

 

 

In the unlikely event that the price of an item has been incorrectly advertised on the Site, we will contact you by e-mail to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed dispatch of your order, we will not be obliged to supply products at the incorrect price.